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Account and data deletion

Delete a Zahara account

This page lets Zahara users request deletion outside the mobile apps. You do not need to reinstall an app to begin.

Effective and updated July 24, 2026
1

Submit the request

Use the form below with the email associated with the Zahara account. A verified parent may request deletion of a child profile.

2

Verify authority

RubyNav Inc. will verify the account holder and, for child data, parental or legal authority before acting.

3

Deletion is completed

We delete eligible account and associated personal data and provide confirmation when the request is complete.

What deletion includes

  • adult account profile and family membership;
  • selected child profile and associated family-safety records;
  • device enrollment, policy, schedule, screen-time, and Safe Web records associated with the deleted profile;
  • eligible messages, permission requests, location, wellbeing, and safety data; and
  • other personal data linked to the account that is not exempt.

Deleting the adult organizer may require deleting the entire family account or transferring organizer status to another verified adult. RubyNav Inc. will explain the available path during verification.

Information that may remain temporarily

RubyNav Inc. may retain a narrowly limited record when required for payment, tax, fraud prevention, security, dispute resolution, legal compliance, or proof that a privacy request was completed. Residual encrypted backups are not returned to active use and expire through normal backup rotation. De-identified information that can no longer reasonably be linked to a person may be retained.

Canceling and deleting are separate actions

If Apple, Google, or another provider manages your subscription, cancel it in that provider's subscription settings to stop renewal. Account deletion does not automatically cancel a store-managed subscription, and canceling a subscription does not automatically delete your Zahara data.

SECURE REQUEST PATH

Request account or child-data deletion

Submit only the minimum information needed. Do not include passwords, payment card details, diary content, or a child's precise location.

Need assistance?

Call RubyNav Inc. at 660-460-7261 or email privacy@getzahara.com. Please do not send passwords, payment-card numbers, government IDs, private diary content, or a child's precise location by email.